Accidentally Mean IT Guy, That’s Me.

Did yet another unintentional act of IT-guy jerkiness: The “did you try turning it off and turning it back on again?”

I swear, it’s not my fault! But sometimes I’ll get a call later in the afternoon with a simple issue like “my USB keyboard doesn’t seem to want to work all of a sudden. What can you tell me about that?” And of course my response is to unplug it and plug it back in, or to turn off the computer and turn it back on again. And I’ll, of course, say exactly that when they ask. Only after they’ve done so and found the issue to be resolved do I realize how rude it sounds to respond with such a simple fix - and they always call me out on it. Happens once or twice a month, and we both laugh about it, but I can’t help feeling just a little bad that I’ll deliver the solution before it occurs to me that it might sound rude.

Oh well. Their computer works and they never sound to be harbouring any ill will over it. Just something that I think about.